Independently ranked as one of the UK’s top and most progressive Managed Service Providers (MSP)
With over 20+ years of industry experience, we’re a mature, well established and trusted strategic technology partner to a wide range of organisations and in-house teams.
Highly accredited and award-winning, we’re the only MSP worldwide that has built unique software to manage customers solutions, integrating different IT vendors working as one.
Utilising its purpose built ‘Remote Automated Monitoring and Management (RAMM) software ‘Ascension Cloud’ and its best-in-class purpose built ITSM solution ‘Intelligenz+’ toolsets, we work to industry compliance and ITIL, SDI and ISO best practices. We strive for continuous improvement delivering excellent customer experience and a world class service.
Virocom is your trusted technology partner - designing, provisioning and supporting the technology that underpins your operations. With our unique technology intelligence platform with inbuilt unified endpoint management, we deliver on our promises to customers by providing them a world-class service.
Service Performance
Delivering on our promises, every time.
Fault SLA Met
Of all fault tickets resolved within our committed service level agreement window.
First-Time Resolution
Of tickets resolved completely on first contact — no callbacks, no repeat visits.
Software Platforms
Software Ecosystem
Connected - With the toolset ‘Quotestation’ we have the ability to have a clear line of sight and manage customers from the very first point of contact. With its loading and API integration of vendors, we can simply create quotes, build orders and deliver on milestones set by product service delivery.
Monitored - Ascension’s remote automate monitoring and management pulls together different IT vendor by API integration at the edge of your network. Apart from the diverse IT vendors integration, it allows you set simple intelligent rules looking at the heath of the device and performance of the application, where these events can passed on to an engineer via skills assignment.
Managed - The IT Service Management platform Intelligenz+ bi-lateral integration with Ascension, allows Virocom to deliver a bespoke manage service to our clients, building SLA’s around defined solutions, products, vendors and teams.
Virocom Technology Stack
Our Software Ecosystem
Three integrated platforms. One seamless experience for your business.
Management Quote Station
- CRM
- Pricing & Stock Control
- Quotes / Orders
- Service Delivery & PM
- Client / Partner Portal
& Management Ascension
- Vendor API Integration
- Real-Time Device Monitoring
- Intelligent Rules Engine
- Skills-Based Assignment
- Event Filtering
- Asset Management
- Client / Partner Portal
Management Intelligenz+
- Ticket Assignment
- SLA Definition & Tracking
- Performance Management
- Client / Partner Portal
Ascension Cloud - Managing Delivery Drivers
Who we work with
