Virocom shortlisted in the 2018 Southwark Business Excellence Awards
Virocom has been selected as a finalist in the 2018 Southwark Business Excellence Awards for the Best Business for Tech & Innovation Award categories.
Virocom was shortlisted for this award in consideration of its unique software service layer that manages strategic key suppliers for a multitude of communications services.
Within this portal you can start a new service, open a new site, store or office, raise or view a ticket, look at an inventory of your hardware across sites in all locations, looking at billing for services on your account or see network notifications.
Should a site experience an issue, say one of you stores internet router has gone down the, the customer portal will via Artificial Intelligence (AI) know that the site is down and raise a trouble ticket for an engineer to view and resolve, with all of this going on in the back ground you will have full visibility and be able see expectations to when the solution will be resolved.
All adds, moves and changes for a service item are completed within this portal and tracked via milestones set by product with the vending supplier, this gives Virocom the ability to deliver 90% against target SLA for these services, which is industry leading.
Southwark, where Virocom HQ is based, in between London Bridge and Tower Bridge, has a thriving and dynamic business community and the Southwark Business Excellence Awards in association with Lewisham Southwark College are celebrating its many successes and achievements.
On 21st June at Hilton Bankside Hotel the Southwark Gala Dinner and Awards Ceremony will be the glittering highlight of the borough’s business year. The evening will be a celebration of the dynamic business community’s successes, achievements, innovations and enterprises.
This prestigious black-tie evening will be Southwark’s premier business event with up to 400 in attendance providing a major networking opportunity alongside a fantastic showcase of Southwark as a great place to do business. This will be the day when the winners will be announced and celebrated.