Advanced Contact Center Solutions
Our cutting-edge Virocom iPECS cloud communications platform stands as the optimal solution for contact centers. Seamlessly integrating unified communications, team collaboration, interoperability, and analytics, this platform operates over our acclaimed fiber network, Platform One.
Key Features:
Diverse Connectivity: Regardless of their location, our solution empowers contact center workforces with robust connectivity. We ensure the highest call quality in the market, fostering collaboration, efficiency, and seamless operations.
Resilient Design: Unlike relying on the internet, which can be unreliable when dealing with various network providers, Virocom iPECS routes customer calls through a fully resilient design. This approach not only surpasses voice performance levels offered by other suppliers but also ensures end-to-end Quality of Service (QoS), enhancing the customer experience.
Cloud-Enabled Decision Making: Leveraging the contact center feature, organizations can swiftly and effectively manage customer expectations. Real-time information across applications and devices allows for faster, data-driven decisions. As a result, agents work smarter, businesses operate leaner, and customers experience heightened satisfaction.
Welcome to the new era of remote working, where excellence in communication drives success!
