The IT Service Management platform Intelligenz+ bi-lateral integration with Ascension, allows Virocom to deliver a bespoke Manage Service to our Partners and clients, building SLA’s around defined solutions, products, vendors and teams.
An automation of repetitive tasks increases our efficiency by auto-assigning ticket requested received with skills assignments to the correct agents.
The ability to let users raise tickets via email, self-service portal, phone and social media tools, allows Virocom service desk users of Intelligenz+ to track, prioritise, assign and automate resolution processes to drive efficiency.
With Intelligenz+ full suite of reporting and analytics, it helps identifies bottlenecks to make informed decisions.
Although we believe a fully managed service from Virocom is the best solution, we understand for some companies a hybrid solution may be for effective. With this in mind Virocom have built Ascension and Intelligenz+ to take in consideration bi-lateral integration with third party ITSM platforms.
With more employees now working from home, we are standing by to help you provide uninterrupted system productivity and a seamless end-user experience. Whether you need a little support or a lot. A Virocom Managed Service solution utilising Intelligenz+ ITSM platform extends your IT team, enabling you to address issues before they impact your business.
We manage the physical element of your services by supporting the connectivity and software that runs and controls your operational environments.
Our service support offering is fully managed as required, by scoping out the support framework with the customer.
Our teams proactively support connectivity networks and its peripheral hardware ensuring that you achieve optimal data connections and operational outputs.
A strong foundation of artificial intelligence (AI), machine learning and data analytics will change the way you look at saving time and increasing availability.
Find out more about how we manage our customers to:
Minimise time on minor tasks
Increase technology efficiency while reducing costs
Control accountability
