Smart Monitoring, Smarter Response: Ascension in Action…

Virocom’s Ascension technology isn’t just about connectivity, it’s about intelligent oversight.

Ascension continuously pulls diagnostic data from the Telltonika RUT241 router, SIM card, and connected media player or screen. It monitors key performance thresholds like signal strength, data throughput, device uptime, and content playback integrity. When anomalies are detected, say, a drop in bandwidth, a frozen screen, or a SIM disconnection, Ascension springs into action.

Real-Time Data Collection - Ascension taps into the router’s telemetry and SIM metadata to assess network health and device status.

Threshold-Based Alerts - Custom thresholds trigger automated alerts when performance dips below optimal levels, whether it’s latency spikes, offline media players, or degraded video quality.

Intelligent Engineer Allocation - Ascension doesn’t just notify, it acts. Based on the nature and location of the fault, it allocates the most appropriate engineer with the right skillset and proximity, ensuring resolution is swift and targeted.

Self-Healing Logic - In some cases, Ascension can initiate remote reboots or configuration resets before dispatching support, reducing downtime and improving SLA compliance.

This is proactive signage management, not reactive firefighting. With Ascension, your digital estate becomes a living, self-aware ecosystem.

Problems Solved by Ascension for Remote Digital Signage Support

1. Lack of Visibility into Device Health

  • Problem: Companies often have no real-time insight into whether screens, routers, or media players are functioning properly.

  • Ascension’s Solution: Continuous telemetry from the router, SIM, and media player provides live status updates, enabling proactive monitoring.

2. Delayed Fault Detection

  • Problem: Issues like frozen screens, offline devices, or poor connectivity are only discovered after customer complaints.

  • Ascension’s Solution: Threshold-based alerts detect anomalies instantly, allowing teams to respond before end users are affected.

3. Inefficient Engineer Dispatch

  • Problem: Engineers are sent without knowing the nature of the fault, leading to wasted time and multiple site visits.

  • Ascension’s Solution: Intelligent fault classification and location-based engineer allocation ensure the right person is sent with the right tools — the first time.

4. High Downtime and SLA Breaches

  • Problem: Without remote diagnostics or automated recovery, downtime stretches and SLAs are missed.

  • Ascension’s Solution: Remote reboot and self-healing logic reduce downtime dramatically, preserving SLA compliance.

5. Scalability Challenges

  • Problem: As signage networks grow, manual monitoring becomes unsustainable.

  • Ascension’s Solution: Cloud-based architecture scales effortlessly, managing hundreds or thousands of endpoints with unified oversight.

6. Fragmented Support Systems

  • Problem: Data from routers, SIMs, and media players often lives in separate silos, complicating troubleshooting.

  • Ascension’s Solution: Unified data aggregation creates a single pane of glass for diagnostics and decision-making.